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FAQs

My password for my account is not working. Please can you help?

We have recently moved to a new website. Your account has been moved across however you will need to reset your password here.

I can't see my past orders. Please can you help?

We have recently moved across to a new website. Only orders placed from the new website will be able to be seen in your account. WE DO STILL HAVE ACCESS TO OUR OLD SYSTEMS SHOULD YOU NEED TO GET IN TOUCH REGARDING A PREVIOUS ORDER.

My discount code is not working. Please can you help?

We have recently moved across to a new website. Whilst we transferred across all previous discount codes from the old system, it could be that an error has occurred during the transfer. If your discount code is not working please do email sam@yorkshirelavender.com

Where can I enter my discount code?

Once you have clicked on 'Cart', go to 'Checkout' and scroll down to 'Order Summary, where you should find 'Add a discount code or a Gift Card'. You should then insert the discount code given and press 'apply'.  

Do I need an account to place an order?

No. It is not necessary to create an account to place an order. 

I receive your emails, doesn't that mean I have an account? 

No, signing up to our newsletter and receiving our offers via email does not mean you have set up an account with us.  

Can I add a message to my order? 

If you would like to add a message to your order please email us at info@lavenderworld.co.uk with your order number and the message you would like to include and we will pass this over to our team. 

When will I receive my order?

Please see Delivery for more information on delivery timescales and further delivery questions.   

How do I get a copy of my invoice?

Please contact customer service at info@lavenderworld.co.uk to request a copy of your invoice by email.

When will this variety be back in stock? 

Due to the nature of our business we are unable to give specific stock details, we get as much and as varied stock as we can. The best thing to do is browse and search for the plants you are looking for and to regularly check up on our website. 

If I have already placed my order but have forgotten to add something, am I able to add to my order? 

We would recommend emailing us no more than 1 day after you have placed your order, with your order number and the name of the item you would like to add, to require about adding to your order. We will try our best to make sure we can do this, under current circumstances and delivery timescales. 

Lavender FAQs

If you can't find the answer you are looking for, please email us at info@lavenderworld.co.uk and we will be happy to help. 

Plants

Smallest: Little Lady

Largest/tallest: Grosso

Most Hardy: Hidcote and Grosso

Traditional English varieties: Hidcote, Munstead, Imperial Gem and Peter Pan

Bees' favourite: Grosso

Best varieties for a hedge or row:

Hidcote – neat and traditional

Grosso –  large, good coverage

Little Lady – short and compact

Planting

Soil

Lavender loves dry soil! Mix small stones/pebbles and grit sand into the soil to aid with drainage.

Watering 

General rule of thumb, water sparingly as lavender loves dry soil. Water every 2 to 3 days after planting for the first 2 weeks; after this water only if the weather is very hot.

**Please note lavender planted in pots will need watering more regularly than plants in the ground**

Feeding

We don’t recommend feeding lavender, however if you feel necessary you can use ‘Levington Tomorite Concentrated Tomato Food’. 

Spacing

How many plants do I need? – We recommend planting 3 or 4 plants within a meter or 9 to 16 per meter square.

For large varieties like Grosso and Edelweiss, plant 3 per metre.

For specific Plant advice, please click the relevant link below

Hidcote Lavenders

Grosso Lavenders

When can I plant my lavender plants into the ground? 

Lavender is best planted as a young plant in the spring, after the soil has warmed up to at least (15°C) and the threat of frost has passed.

If planting later on in the year (autumn) choose larger, more established plants to ensure their survival through the winter.

How do I care for my lavender indoors?

Key Tips:

Lavender should receive as much light as possible and will thrive best in a south-facing window, alternatively where it can get a minimum of 3-4 hours of direct sunlight. Without light it will be more susceptible to disease.

Rotate the pot weekly for uniform growth and flowering.

Position your lavender in a place with good ventilation and air circulation, however, do not place the plant where it will be exposed to a direct force of heat.

Do the lavender plants arrive in pots? 

All of the lavender plants arrive in pots except the small plants (these do not offer a pot size on the product page). 

When is the best time to prune my lavender? 

We recommend pruning annually, in late summer, once flowering has finished. For more information on pruning, head to our Pruning Lavender page. 

How long will my lavender flower for? 

English lavender (Lavandula angustifolia) - Flowering typically occurs June- July and usually lasts up to 4 weeks.