Our Service

Our Service

Is it safe to shop online at www.lavenderworld.co.uk?

Yes. We use the Sage Pay payment gateway which includes the Secure Socket Layer (SSL) encryption method and have never had any problems with security. However, if you're still wary, you can call our friendly Customer Services team on 01653 648 008 and place your order over the phone.

I'm having problems with the Lavenderworld website. What should I do?

Try restarting your computer - that often fixes temporary glitches.

What are cookies?

Computer cookies are small text files that a website transfers to your computer for added functionality.

What's the Lavenderworld policy on privacy and security?

Personal information is private so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information are safe with us. We never sell or give any information we have about you to any other company. Find out more about privacy and security.

What is the Credit Card Security Code/Card Verification Value (CVV)?

It's either a unique 3-digit number printed on the back of your credit/debit card or if you have an American Express card it is a 4-digit number on the front (usually top right) of your card that helps us validate your purchase and protect against fraud. Since this isn't contained in the magnetic strip information, it doesn't get printed on sales receipts, so it's difficult for anyone other than the genuine cardholder to know it.

It's sometimes referred to as the Card Security Code, the Personal Security Code or the Card Verification Value (CVV).

Your order can't be fully processed without a valid Security Code. Once your order has been processed, your Security Code won't be held on file.

How do I contact Lavenderworld?

You can call, fax, email and write to us, and even come in and see us! Take a look at the contact us page for the details.